People Matter

It’s easy to get excited about your new business strategy – you’ve assessed the market, evaluated the competition and developed a compelling offering that will position you for success. Now comes the hard part – execution. Unless you are a sole trader you are going to be heavily dependant on your employees to determine the extent of your success. No matter how great your strategy it can fail in numerous ways if your people don’t implement it correctly.

The larger your business becomes, the more you are dependant on others and the more important it is that you can achieve through your team. Training is obviously a part of the equation but most people develop fastest when they are given new responsibilities and challenges. Unless you want your employees to be the limiting factor in your success you need them to grow with you and deliver more over time. So how do you give people the right amount of challenge? It’s a bit like holding the safety rope as someone climbs a cliff face – if you don’t let the rope pay out they can’t progress, but if you give them too much slack and they fall it will not be a pleasant landing. On balance, though, people tend not to be stretched enough and to develop too slowly as a result.

Another key issue is hiring – if you hire the best people, lead them effectively and constantly challenge them then you’ll be rewarded with an organization fit not only to deliver on the plans you develop but to build on them and drive you to the next level. The power of a well-chosen, trained, energized and motivated team can be an awesome thing to experience.

Product Complexity

How easy is it to understand your product line? Let's say a potential customer wants something that you offer - can they readily determine from your brochure, website or other collateral what is right for them? If you read Forbes magazine, you may have seen a small article about the problems Chrysler has with product complexity; more than 150,000 possible combinations of features for one model alone, compared with less than a hundred for a competitive vehicle. In this age of mass customization you might think that offering more choice would be a good thing for consumers, but if you've ever tried to figure out the combinations of features on some of these vehicles you very soon realize that sometimes less is more.

This isn't just a matter of complexity - people's attention span is lower than it has ever been. If you don't seem to have what they want the chances are that they'll be on to the next website in a click. Remember this when you're thinking about organizing your information - put yourself in the position of the user and ask yourself what they would like to know if they were in the market for your product. As the saying goes, you only have one chance to make a first impression - better make it a good one, because if you don't someone else will.

Strategy For The Future

Few subjects are more talked about and less well understood than strategy. Countless theories have been developed and books written, many with completely contrary advice, so what should a business do when developing strategy? There is no easy answer, but one theme should guide your thinking from the start.

Strategy is about deciding where you want to be in the long term – that means at least five years in the future. First decide what you want your business to look like, and then decide how you will make it happen, not the other way around. Describe your business in the future in sufficient detail; don’t use generic language – instead be specific about as much as you can. If your “future” could describe just about any business you won’t be able to build a real plan to get there.

Strategy is simply the way in which you intend to get to your desired future. It’s no different to planning a journey – first decide on your destination and then pick a route.

Personal Design

Design is a very personal thing. When choosing a look and feel for your brand you are going to have to accept that not everyone is going to like it. This means that you can avoid trying to please everyone.

A good example is the 7 Series BMW I saw in a car park today. When Chris Bangle took over responsibility for styling at BMW he introduced a whole new look to the product line. His design was controversial, largely because the BMW brand was already successful and the look of its existing product highly popular. Now, several years later, the old product looks dated and the new BMWs are as stylish as anything in their class.

If Chris Bangle had based his design decisions on offending the fewest people he would likely have created a "lowest common denominator" look that would not have positioned BMW for the future. The Pontiac Aztek, by contrast, was designed with full use of focus groups and customer input. It was an abject failure in the market, one of the most enduringly ugly vehicles of recent years.

Design decisions aren't easy but they should represent you and what you stand for. Remember the old adage: "A camel is a horse designed by a committee".

St Louis web designer introduces guest writer

We are very pleased to introduce a guest writer to our blog who will contribute under the name of "St Louis Marketing Executive".

He will be sharing perspectives drawn from his experience of branding, global business management and marketing in a B2B environment, and has promised us a monthly contribution.

Look for his first post this week!